Refund Policy

Effective date: July 18, 2026

We want you to be confident in TaxNexus before you ever pay for it — that’s why every plan starts with a 14-day free trial with no credit card required. You can evaluate the full product before any charge occurs.

First payment — 14-day money-back guarantee

If TaxNexus isn’t right for you, we offer a full refund of your first subscription payment if you request it within 14 days of that first charge. No forms, no hoops — email us at support@taxnexusapp.com from the email address on your account and we’ll process it.

Refunds are issued to the original payment method. Depending on your payment provider, funds typically appear within 5–10 business days.

Renewal payments

Renewal charges are generally not refundable. To avoid an unwanted renewal, cancel your subscription from your account settings at any time before your billing date. When you cancel:

• No further charges occur.
• You keep full access to the Service through the end of your current billing period.

If you believe a renewal was charged in error (for example, you cancelled before the billing date but were still charged), contact us within 14 days of the charge and we will make it right.

Purchases through Lemon Squeezy

For purchases where Lemon Squeezy acts as merchant of record (international customers), refunds are processed through Lemon Squeezy in accordance with this policy. You may contact us directly at support@taxnexusapp.com and we will coordinate the refund on your behalf.

Exceptions

We reserve the right to decline refund requests that show signs of abuse, including repeated subscribe-refund cycles or violations of our Terms of Service.

Questions

Anything unclear? Email support@taxnexusapp.com — a human (the founder, actually) reads every message.